We guarantee our plants to be true to name and in good health when they leave the nursery. Please notify us within one month if your tree fails to thrive and we will replace your same tree. If we are currently out of the plant, we will gladly offer a substitute, or a replacement credit.
If you are having a tree replaced by Mendocino Maples Nursery due to a loss or you wish to return a tree, you are responsible for the replacement shipping charges. Click here: Shipping Replacement Charges
Depending on what happened, in an attempt to better understand what might have caused a loss, we may request that a customer sends us an explanation of what happened and a photo of the plant. Our guarantee does not cover plants injured by any factor outside our control, such as unseasonable weather, pest or disease damage, or improper planting i.e., poor soil conditions, poor placement such as high wind or excessive sun exposure or planting at the wrong time.
If you experience a problem with a plant later in the growing season let us know...we will be fair, and will do our best to keep you satisfied.
Your order will be carefully packed to ensure that you receive a healthy product. If your plant arrives damaged, please contact us at Mendocino Maples Nursery and depending on the situation, we may or may not ask you to return the plant as a condition of receiving a replacement or refund. We will not honor claims that are made more than 48 hours after receipt of a damaged plant.
It is your responsibility to research the plants you order, whether they will be hardy in your climate, and the optimum date for you to receive them. If you are uncertain how a plant will do in your climate, contact your County Extension Agency or a good local nursery, and see what they recommend. If you are experiencing a heat spell it would be wise to wait until conditions cool before you place your order. Please use the most appropriate method of shipping for your climate conditions - in hot weather you want to use the quickest shipping method. Planting instructions will arrive with your plants or you can read about proper planting of your trees on our website.