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I have a Question about My Order

When Does My Order Ship?

Typically, plant orders go out the following Monday after an order is recieved. If you would like your shipment sent a particular week, please let us know.  We cannot make changes to orders any later than noon the Saturday before the order is to be shipped.

 

How do I get my Tracking Number?

Tracking numbers were sent out by UPS the day your maple shipped.  Please check your email and spam folder.

If not found please Contact US

 

My Tree was Damaged in Shipping...what do I do?

Please take photos of the plant (and the box if damaged) and Contact Us

 

My Tree was Stressed in Shipping...what do I do?

It is not uncommon for a little stress to occur when shipping. If the leaves looked a little damaged or wilted - do not over water.  Soak once and set the plant in a protected morning sun afternoon shade place for a few days to recover. Check soil moisture before watering with fingers - water when almost dry. Do not fertilize.  If the plant does not perk up - send us a few photos and Contact Us!

 

I Recieved the Wrong Tree!...what do I do?

This sometimes happens - sometimes it gets pretty hectic shipping so please bear with us...we will sort it out and get you your tree ASAP. Please Contact Us

 

Only Part of my Order Arrived ...what do I do?

This is common when we ship the order in multiple boxes. If your plants do not arrive within 2 days of the first box Please Contact Us

 

 

 

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